Privacy Policy
This Privacy Policy explains how Itinio collects, uses, stores, and shares personal data when you use the Itinio mobile application and related services.
In short, Itinio uses account data, location data when permitted, and app usage data to provide travel planning features such as user authentication, saved plans, favorites, maps, routes, and nearby place discovery.
1. Who we are
Itinio is a travel planning application that helps users discover places, view maps, organize plans, save favorites, and manage travel content.
For privacy-related questions, you can contact: support@itinio.app.
2. Data we collect
2.1 Account and authentication data
When you sign in, especially through Google Sign-In and Firebase Authentication, we may process:
- your unique user identifier
- your email address
- your first name and last name, when available
- basic authentication and session data
2.2 Location data
If you grant location permissions, Itinio may access your precise or approximate location to provide location-based features, such as:
- showing nearby places
- improving map and route-related functionality
- displaying location-relevant travel content
Location access is optional, but some app features may not work properly without it.
2.3 User content and app data
When you use Itinio, we may process data you create or save, such as:
- saved plans and itineraries
- favorite places
- template selections and planning preferences
- basic profile data needed to support your account
2.4 Technical and operational data
We may also process limited technical data necessary to operate and protect the service, such as:
- device and app version information
- request and error logs
- authentication validation data
3. How we use data
We use personal data to:
- create and manage your account
- authenticate users securely
- save and sync plans, favorites, and related app content
- provide maps, routing, and location-based features
- operate, maintain, and secure the app and backend services
- diagnose bugs and improve reliability and user experience
- respond to support requests and user feedback
4. Legal bases
Depending on your location, we rely on one or more of these legal bases:
- performance of a contract, to provide the app and requested features
- your consent, especially for location access where required
- our legitimate interests in maintaining, securing, and improving the service
- compliance with legal obligations, where applicable
5. How we share data
We do not sell your personal data. We may share data with service providers only to the extent necessary to operate Itinio.
5.1 Service providers
- Google Firebase, for authentication and related backend support
- Google Sign-In, when you choose to sign in with your Google account
- Mapbox, to power maps and map-related experiences
- Amazon Web Services (AWS), for backend hosting, infrastructure, databases, and storage
5.2 Legal or security reasons
We may disclose information if required by law or if reasonably necessary to protect the rights, safety, security, or integrity of Itinio, our users, or others.
6. Data retention
We retain personal data only for as long as necessary to provide the service, maintain user accounts, comply with legal obligations, resolve disputes, and enforce our agreements.
If you request deletion of your account or applicable personal data, we will review and process the request in accordance with applicable law and our operational obligations.
7. Data security
We use reasonable technical and organizational measures designed to protect personal data against unauthorized access, loss, misuse, or alteration. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
8. Your rights
Depending on your location, you may have the right to request access to, correction of, deletion of, restriction of, or objection to our processing of your personal data, as well as the right to data portability where applicable.
To exercise these rights, contact us at support@itinio.app.
9. Children
Itinio is not directed to children under 13, and we do not knowingly collect personal data from children under 13. If you believe a child has provided personal data to us, please contact us so that we can review and address the situation.
10. Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes may also be communicated through the app or by other appropriate means where required.
11. Contact
If you have questions about this Privacy Policy or about how personal data is handled in Itinio, contact:
Itinio
Email:
support@itinio.app